Shipping Policy
Thank you for visiting and shopping at Filter Cloud. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within [1–2 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $X.XX |
| Expedited Shipping | 2–3 business days | $X.XX |
| Overnight Shipping | 1 business day | $X.XX |
Note: Delivery delays can occasionally occur due to carrier issues, weather, or supply chain disruptions.
3. Shipment Locations
We currently ship to addresses within:
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The United States
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[Include other countries if applicable]
We do not ship to P.O. Boxes or APO/FPO addresses unless specified otherwise.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). The tracking number will be active within 24 hours.
5. Shipping Carriers
We primarily use the following carriers:
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USPS
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UPS
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FedEx
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DHL (for international shipping)
The specific carrier will depend on your location and selected shipping method.
6. International Shipping
We offer international shipping to select countries. International shipping rates and delivery timelines vary by destination.
Customs, Duties, and Taxes:
Filter Cloud is not responsible for any customs duties, taxes, or import charges applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
7. Damaged or Lost Shipments
If your package is lost or damaged in transit, please contact us immediately at [Insert Contact Email or Phone].
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If your order arrives damaged, please save all packaging materials and damaged goods before contacting us.
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Lost packages will be investigated with the carrier. Replacements or refunds will be issued as appropriate.
8. Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses. If you need to update your address, contact us within 12 hours of placing the order.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@filttercloud.com
Address: Office Address: Office # 12/A 3rd Floor XINHUA MALL Mahmood Ali Kasuri Road Gulberg III Lahore 54000