Refund Policy
At Filter Cloud, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund policy as outlined below.
1. Eligibility for Returns
To be eligible for a return:
Items must be returned within [30] days of the delivery date.
The product must be unused, uninstalled, and in its original packaging.
A valid proof of purchase (receipt or order number) is required.
Note: Used or installed oil filters are not eligible for return due to safety and hygiene reasons.
2. Non-Returnable Items
The following items cannot be returned:
Custom or special-order oil filters
Items marked “Final Sale” or “Non-Returnable”
Products damaged due to improper installation or use
3. Return Process
To initiate a return:
Contact our support team at [Insert Email] with your order number and reason for return.
Wait for return approval and instructions, including return address and any required labels.
Pack the item securely and ship it back using a trackable shipping method.
Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.
4. Refunds
Once we receive and inspect your return:
We will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange a product for the same item, email us at [Insert Email].
6. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item:
Please contact us within 7 days of delivery.
Include your order number and clear photos of the issue.
We’ll arrange for a replacement or refund at no additional cost.
7. Cancellations
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must go through the return process.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@filttercloud.com
Address: Office Address: Office # 12/A 3rd Floor XINHUA MALL Mahmood Ali Kasuri Road Gulberg III Lahore 54000